Delivery Information

DELIVERY INFO:

Here at Concord Equestrian, we do our very best to ensure our delivery service is as efficient at possible. All deliveries will be on the smallest lorries possible for the weight of the pallet with a tail lift.

Please note that 7.5 tonne lorries can only deliver up to 50 bags on a pallet due to the weight restriction on the tail lift, some depots will deliver full pallets on a 7.5 tonne lorry but please contact us to discuss prior to ordering.

12 tonne plus lorries can deliver full pallets of 65 bags.

Someone needs to be onsite to meet the driver so they know where to leave the pallet. The pallet will be taken off the lorry with a tail lift and moved into position using a pallet mover. The pallet mover can only be used on a firm flat surface not on stone or gravel.

If someone isn’t there to receive the pallet we get charged by the delivery company. Whilst we understand circumstances can be out of your control, we do reserve the right to pass on any additional costs from the delivery company to you.

Please provide any additional delivery instructions and directions, size of lorry and a mobile contact number.

WHAT TO EXPECT:

The depots will contact the customer to book deliveries. This is another opportunity for the customer to discuss vehicle size, access restrictions and any directions. 

The customer will have an opportunity to discuss a convenient delivery day with the depot.

FURTHER INFORMATION:

• Pallet dimensions are 1.2m x 1m, the height of half a pallet is approx 1m and a full pallet approx 1.7-2m high.
• The pallets are shrink wrapped and can be stored outside with a waterproof cover.
• Deliveries can take up to 5-7 working days from ordering.